LEGAL

Privacy Policy

How CalibrAIte collects, uses, and protects your personal information.

Last updated: April 2026

CalibrAIte Pty Ltd (ABN pending) ("CalibrAIte", "we", "us", or "our") is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, platform, and services.

1. Information We Collect

We may collect the following types of personal information:

  • Account Information: Name, email address, company name, job title, and phone number when you register for an account or request a demo.
  • Usage Data: Information about how you interact with our platform, including pages visited, features used, timestamps, and session duration.
  • Technical Data: IP address, browser type, operating system, device information, and referring URLs.
  • Communication Data: Records of correspondence when you contact us, including support requests and feedback.
  • Safety Data: Incident reports, compliance documents, and operational data you upload to our platform for processing. This data belongs to you and is processed solely to deliver our services.

2. How We Use Your Information

We use personal information for the following purposes:

  • To provide, maintain, and improve our AI-powered safety management services.
  • To create and manage your account and authenticate your identity.
  • To process and respond to your enquiries and support requests.
  • To send service-related communications, including updates and security alerts.
  • To analyse usage patterns and improve our platform's performance and user experience.
  • To comply with our legal and regulatory obligations.
  • To detect, prevent, and address fraud, security issues, or technical problems.

We will not use your personal information for direct marketing without your explicit consent. You may opt out of marketing communications at any time.

3. Data Storage & Security

CalibrAIte is committed to Australian data sovereignty. All customer data is stored on servers located within Australia. We do not transfer your personal information or operational data outside of Australia unless required to do so by law or with your explicit consent.

We implement industry-standard security measures to protect your information, including:

  • AES-256 encryption for data at rest.
  • TLS 1.3 encryption for all data in transit.
  • Role-based access controls and multi-factor authentication.
  • Regular security audits and vulnerability assessments.
  • Automated backup and disaster recovery procedures.

4. Data Sharing

We do not sell, rent, or trade your personal information. We may share information only in the following circumstances:

  • Service Providers: Trusted third-party providers who assist in operating our platform (e.g., cloud hosting, analytics), bound by strict confidentiality obligations and data processing agreements.
  • Legal Requirements: When required by Australian law, regulation, legal process, or enforceable governmental request.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets, with prior notice to affected users.
  • With Your Consent: When you have given explicit permission to share specific information.

5. Cookies

We use cookies and similar tracking technologies to enhance your experience on our platform. For detailed information about the cookies we use and how to manage them, please refer to our Cookie Policy.

6. Your Rights

Under the Australian Privacy Act 1988, you have the right to:

  • Access: Request access to the personal information we hold about you.
  • Correction: Request correction of inaccurate, incomplete, or outdated personal information.
  • Complaint: Lodge a complaint with us or the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached.
  • Opt-out: Opt out of receiving marketing communications at any time.
  • Deletion: Request deletion of your personal information, subject to our legal and operational obligations.

To exercise any of these rights, please contact us at the details below. We will respond to your request within 30 days.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. When your information is no longer needed, we will securely delete or de-identify it. Account data is retained for the duration of your account and for a period of 12 months after account closure, unless a longer retention period is required by law.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the revised policy.

9. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

CalibrAIte Pty Ltd
Perth, Western Australia
Email: privacy@calibraite.com
Web: calibraite.com/contact

You may also contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au if you are not satisfied with our response.